At DigiDelivers.com, we strive to provide high-quality digital products, including reels bundles, Canva templates, and other digital assets. Since our products are digital and instantly accessible upon purchase, we maintain a strict no-refund policy under normal circumstances. However, we do offer limited exceptions as outlined below.
Non-Refundable Products
Due to the nature of digital goods, all sales are final, and we do not offer refunds or exchanges for the following reasons:
- Instant Access: Once purchased, digital products are automatically delivered and cannot be returned.
- Downloadable Content: All our products are intangible and cannot be physically returned.
- User Responsibility: It is the customer’s responsibility to ensure they have the necessary software (e.g., Canva) and skills to use the products before purchasing.
Refund Exceptions
We may consider refunds in the following exceptional cases:
- Duplicate Purchase: If you accidentally purchase the same product twice, we can issue a refund for the duplicate charge.
- Corrupt or Unusable File: If the downloaded file is corrupted or does not work as described, we will first provide technical support and, if unresolved, may offer a refund or replacement.
- Unauthorized Payment: If you suspect fraudulent activity or unauthorized payments, please contact us immediately at [your support email] for investigation.
How to Request a Refund
If you believe you qualify for a refund under the exceptions above, please contact our support team within 7 days of purchase with the following details:
- Order Number
- Email Used for Purchase
- Reason for Refund Request
- Supporting Evidence (if applicable)
You can reach us at help@digidelivers.com for all refund inquiries. Please allow 3-5 business days for processing.
Chargebacks & Disputes
If a chargeback or dispute is filed without prior contact and valid reason, your access to our platform may be restricted, and future purchases may be denied.
Contact Us
For any concerns or questions regarding our refund policy, feel free to email us at help@digidelivers.com.
Thank you for choosing DigiDelivers.com!